Smartkiddies Frequently Asked Questions

Before contacting us regarding a question please check we haven't answered your question below.

My username and password isn't working.

Please check that 'caps lock' isn't on.

Please ensure you have COOKIES enabled on you computer (check in your security settings).

Still not working, go to the Forgot my password page

I didn't receive my activation email.

Check your junk/spam folder, your email software may have placed it there.

My activation email is not in my inbox or junk/spam folder.

Contact us using the form on the right and request activation.

There's a red cross or a blank page where the lessons are meant to be.

You need to download Flash Player Version 9 or later.

Download the latest Flash Player (FREE to download)

Smartkiddies works on some machines, but not others.

You need to download Flash Player Version 9 or later on all machines.

Download the latest Flash Player (FREE to download)

Schools, you are able to download Flash Player and run it across your entire school network from your school's server. Contact your computer coordinator for instructions.